Refund Policy

ORDERING POLICIES


closeCULTURE. does not accept returns. Requests for exchanges, or reports of errors or damaged items, must be made within 3 business days of the delivery date. Please be sure to consult the size chart on the item BEFORE checking out!


 


EXCHANGES will be subject to a processing fee of up to $15 per item. Please email support@closeculture.com in order to receive exchange instructions. Exchanges on limited release and exclusive items are not guaranteed. Please fully ensure your order is correct BEFORE checking out!


 


Any return exceptions will be refunded via store credit in the form of a closeCULTURE. E-Gift Code. Credits are processed within 7-10 business days of your item(s) delivery to us. Exceptions are not guaranteed and are to the discretion of our leadership team based on inventory, current shipping times, and availability of limited release and exclusive items. Worn items are not eligible to be exchanged. 


 


Order alterations generated by closeCULTURE. will be accompanied by an email to the address used to place the order and refunded via E-gift Code, in the case of unavailable or cancelled items. 


 


closeCULTURE. is unable to add discount codes to orders after they have already been placed, and no more than one code can be used on a single order.