FAQ's

Q: What payment methods do you accept?

A: We accept all major credit cards: Visa, MasterCard, American Express, Discover.  We also accept Paypal and Google Pay.

 

Q: How can I contact you about my order?

A: We are happy to help please email us at support@closeculture.com  

 

 

Q: How long will it take for me to receive my order?

A: Please allow 10-14 business days after your order is placed before contacting us about your order.  But shipping can be up to 3 weeks for some items. 

 

Q: My discount code isn't working what can I do?

 A: Please email your issue to support@closeculture.com with “discount code isn't working” as the subject.

 

 Q: How long does it take to get a response to my email?

 A: All emails are answered within 24-48 business hours.

 

Q: I requested a refund, how long does it take?

A: Please refer to the refund policy. (click here)

 

 Q: Where are you located?

 A: Our Headquarters is in Omaha, Nebraska.

 

Q: What are your hours of operation?

A: We are available Monday-Saturday 9 am CST-7 pm CST.

 

Q: I have a problem with my order, I need to talk to someone.

A: Please send us an email at closeculturestore@gmail.com and we will respond within 24-48 business hours.